Privacy Policy – How 2je bat Protects Your Data

1. Introduction

2je bat is an online sports betting and casino platform designed specifically for players in Pakistan. When you use 2je bat — whether you're placing a bet on a PSL match, spinning the slots, or just browsing the game lobby — certain information about you is collected as part of the normal operation of the service.

This Privacy Policy explains in plain terms what data we collect, why we collect it, how long we keep it, who we share it with, and what options you have as a user. We have written this document to be as straightforward as possible, because we think you deserve to understand exactly how your information is handled rather than having to interpret dense legal language.

If you have any questions after reading this policy, you can reach our support team via live chat on the platform or by email at [email protected].

2. Data We Collect

The information we collect falls into two broad categories: data you provide directly, and data we collect automatically as you use the platform.

Information you provide directly:

• Full name and date of birth (required for age verification).
• Pakistani mobile phone number used for account registration and verification.
• Email address, if provided during registration or support contact.
• Identity documents such as a CNIC copy, submitted when requested for verification purposes.
• Payment-related details such as your JazzCash or Easypaisa account number, bank account details for withdrawal, or debit card information submitted for deposits.
• Any information you voluntarily share when contacting our support team via chat or email.

Information collected automatically:

• Device information including device model, operating system, and browser type.
• IP address and approximate location data derived from your IP.
• Session data including login timestamps, pages visited, and time spent on specific sections of the platform.
• Betting and gaming activity — the bets placed, games played, amounts wagered, and outcomes.
• Transaction history including deposits and withdrawals.
• Cookie and tracking data as described in Section 7.

3. How We Collect Your Information

Most of your personal data comes directly from you during the registration process, when you make a deposit or withdrawal, when you contact our support team, or when you participate in a promotion. We also collect data passively through the normal use of the platform — for example, server logs record your IP address and session activity automatically whenever you browse or interact with 2je bat.

In some cases, we may receive information about you from third-party payment processors such as JazzCash, Easypaisa, or Raast when you initiate a transaction. This is limited to what is necessary to confirm and reconcile your payment and is handled in line with those providers' own privacy practices.

4. How We Use Your Data

We use the data we collect to run the 2je bat platform and provide you with a safe, functional, and personalised experience. Specifically, your data is used to:

• Create and manage your account, including verifying your identity and age.
• Process deposits and withdrawals in PKR via your chosen payment method.
• Settle bets and credit or deduct balances from your account accurately.
• Send you important service communications such as account verification codes, password resets, and security alerts.
• Provide customer support when you raise a query or complaint.
• Detect and prevent fraud, cheating, duplicate accounts, and any other activity that violates our Terms and Conditions.
• Improve the platform based on how users interact with it — for instance, identifying pages that load slowly or features that are rarely used.
• Personalise your experience where relevant, such as displaying recently played games or recommended cricket betting markets.
• Comply with applicable legal and regulatory obligations.

We do not use your data to make fully automated decisions that would have a significant legal or financial effect on you without human involvement. Any account suspension or balance hold that affects you will involve a review by our team.

5. Sharing Your Data

2je bat does not sell your personal data to third parties. We share your information only in the following limited circumstances:

• Payment processors: When you make a deposit or request a withdrawal, relevant transaction details are shared with JazzCash, Easypaisa, Raast, or your bank as required to complete the payment. These providers have their own privacy policies governing how they handle that data.
• Identity verification providers: If we use a third-party service to assist with CNIC verification or age checks, only the minimum necessary data is shared for that purpose.
• Technology and hosting partners: Our platform infrastructure relies on trusted third-party hosting and technical service providers. These partners process data on our behalf and are bound by confidentiality obligations.
• Legal requirements: We may disclose your data if required to do so by law or in response to a valid legal process, such as a court order or lawful request from an authority.
• Business transfers: In the event of a merger, acquisition, or sale of assets involving 2je bat, your data may be transferred as part of that transaction. You would be notified of any material change in how your data is handled as a result.

In all cases, data sharing is limited to what is strictly necessary for the purpose at hand. We do not share your betting history, balance, or personal details with advertisers or unrelated third parties.

6. Payment Data and Financial Information

Because 2je bat processes real-money transactions in PKR, we handle financial information with particular care. When you deposit funds using JazzCash, Easypaisa, Raast, a debit card, or a bank transfer, the payment details you submit are passed directly to the relevant payment processor using encrypted connections. We do not store full card numbers or mobile wallet PINs on our own servers.

We do retain a record of transaction amounts, dates, methods used, and reference numbers. This is necessary for reconciling your account balance, processing withdrawals, handling disputes, and complying with any applicable financial record-keeping requirements.

Data Type	Stored by 2je bat	Purpose
Transaction amount & date	Yes	Account balance, dispute resolution
Payment method type	Yes	Withdrawal routing, fraud detection
JazzCash / Easypaisa account number	Partially (masked)	Withdrawal processing
Full card number or wallet PIN	No	Handled entirely by payment processor
Bank account number	Partially (masked)	Bank transfer withdrawals

7. Cookies and Tracking Technologies

2je bat uses cookies and similar tracking technologies to keep the platform running smoothly and to understand how it is being used. A cookie is a small text file stored on your device when you visit a website. Here is how we use them:

• Essential cookies: Required for core platform functionality such as keeping you logged in during your session and remembering your preferences. Without these cookies, the platform cannot function properly.
• Analytics cookies: Used to understand how users interact with different parts of the platform — which games are most visited, how long sessions last, and where users encounter friction. This helps us improve the product.
• Security cookies: Help detect unusual login activity or suspicious behaviour that might indicate an attempt to access your account without authorisation.

You can control cookie behaviour through your browser settings. Note that disabling essential cookies may prevent certain features of the platform from working correctly. Disabling analytics cookies will not affect your ability to bet or play games.

8. Data Retention

We keep your personal data for as long as your account is active and for a reasonable period after closure to comply with our record-keeping obligations and to handle any post-closure queries or disputes.

Transaction records and account activity logs are typically retained for several years from the date of the transaction. Identity verification documents may be retained for the same period. If you request account closure, your actively used account data will be deactivated, but archival records required for legal, financial, or dispute-resolution purposes will be retained for the applicable period before being securely deleted.

9. Your Rights Over Your Data

As a 2je bat user, you have the following rights in relation to your personal data:

• Access: You can request a copy of the personal data we hold about you at any time by contacting support.
• Correction: If any of your personal details are inaccurate — such as a misspelled name or outdated phone number — you can request a correction.
• Deletion: You can request that we delete your personal data. Note that we may be unable to delete certain data that is required for legal, regulatory, or financial record-keeping purposes.
• Restriction: You can ask us to restrict the processing of your data in certain circumstances, such as while a dispute or investigation is ongoing.
• Objection: You can object to certain uses of your data, particularly for analytics or non-essential processing.
• Portability: You can request a copy of your data in a structured, machine-readable format where technically feasible.

To exercise any of these rights, contact our support team via live chat on the platform or at the email address listed at the bottom of this page. We aim to respond to all data-related requests within 30 days of receipt.

10. Security Measures

2je bat takes the security of your personal data seriously. We use industry-standard technical and organisational measures to protect your information from unauthorised access, loss, or misuse. These include:

• Encrypted connections (HTTPS/TLS) for all data transmitted between your device and our servers.
• Secure storage of account credentials — passwords are hashed and are never stored in plain text.
• Access controls that limit which staff members can view sensitive user data, restricted to those with a legitimate operational need.
• Regular security reviews and monitoring for unusual account activity or potential intrusions.
• Two-factor authentication options available to users who wish to add an extra layer of protection to their account login.

While we take every reasonable precaution, no system connected to the internet can be guaranteed to be completely secure. You are responsible for keeping your own login credentials safe and not sharing them with anyone. If you suspect your account has been compromised, contact our support team immediately.

11. Minors

The 2je bat platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered an account or provided personal information to 2je bat, please contact us immediately. Any account identified as belonging to a minor will be closed and all associated data will be deleted promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in applicable requirements, or improvements in our data practices. When we make updates, the revised policy will be published on this page with an updated effective date at the top.

For significant changes that materially affect how your data is used, we will notify you via a notice on the platform or through the contact details registered to your account. Your continued use of 2je bat after any update is published constitutes acceptance of the revised policy. If you do not agree with a change, you should stop using the platform and contact us to request account closure.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how your personal data is handled, please reach out to our support team. We are available around the clock via live chat on the platform, and you can also send written queries to our support email.